Lawrence RV is committed to customer satisfaction. If you are unhappy with any product you receive, simply contact us at parts@lawrencerv.com.au so we can work with you to resolve the issue as quickly as possible.
If a product is found to be defective, please contact parts@lawrencerv.com.au as soon as you are made aware of the problem. A repair, replacement, or refund will be organised and will generally occur after consulting with the manufacturer or supplier.
Any repairs that may need to be carried out will be done so by the manufacturer and/or its agents if Lawrence RV is not authorised to carry out a repair. If a repair cannot be made, then Lawrence RV will endeavour to have the item replaced or a refund will be offered.
Note: Goods are only warranted for defects in manufacturing. The standard warranty across most products is 12 months unless otherwise specified by the manufacturer.
For any purchases where a change-of-mind occurs or the customer has chosen an incorrect item, the customer has up to 30 days to request an exchange or a store credit. All exchanges, store credits, and refunds will be effected upon return of the item. Any arrangement made prior to the item being returned, will be made at the discretion of Lawrence RV. These items must be returned in their original, unused, unfitted, undamaged condition, in the original undamaged packaging.
Special ordered items, spare parts, and/or electronics, cannot be returned unless faulty or not-as-described (no return due to change of mind or wrong fitment).
Please contact Lawrence RV before returning any items.
If a product is considered faulty and must be returned, Lawrence RV will supply a Postage Paid label. This only applies to claims made within 60 days from purchase. Any claims made outside this period will be considered a warranty claim and postage will therefore need to be incurred by the customer.
For any change-of-mind or incorrectly chosen purchases that need to be returned, the cost of return postage will be incurred by the customer.
Our return address is:
Lawrence RV
20 Axis Court
Burpengary, QLD, 4505
All returns must include a copy of the order invoice with reasons for return to ensure faster processing.
Shipping insurance is encouraged as items that are lost or damaged upon return will not be our responsibility.
For goods that require fitment or assembly our return policy cannot extend beyond the value/cost of the item ordered. This is in large part because the performance of these items is dependent on correct fitment, assembly, and operation. The part must only be fitted by a qualified person. Failure to follow manufacturer’s specifications may result in property damage, severe injury, or death.
Goods should also be carefully inspected for marks, scratches, or any damage prior to installation. No warranty claims of this nature will be accepted once fitted or changed.
